Cleaning and care
Routine cleaning helps maintain clear sound and reliable performance.
Open official guide ↗Patient support
Oticon hearing aid help guides
Use these practical resources for routine care and simple troubleshooting. Contact the clinic when the problem continues or the hearing aid is damaged.
Replace a dome
Learn how to remove and fit a new dome safely.
Open official guide ↗Replace a wax filter
A blocked filter is a common cause of weak or absent sound.
Open official guide ↗App support
Adjust volume, change programs, and access supported connectivity features.
Visit Oticon app support ↗Try these steps first
- Check that the hearing aid is switched on.
- Confirm it is charged or fit a fresh battery.
- Inspect the dome, earpiece, or wax filter.
- Remove and refit the aid carefully.
- Restart the phone or app for connection problems.